Privacy Policy
OxyHyperbaric is a trade name of REGENOXY LLC, a Texas limited liability company. We operate a mild hyperbaric oxygen wellness clinic at 256 Ed English Dr Bldg 4, Ste. E, Shenandoah, TX 77384. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit oxyhyperbaric.com, contact us, or use our wellness services.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and mailing address.
- Booking and service information: appointment dates, session preferences, wellness intake details you choose to provide, and communications with our team.
- Payment information: transaction amounts and payment status. Card payments are processed by third-party payment providers; we do not store full credit card numbers on our servers.
- Website usage data: IP address, browser type, device information, pages viewed, and approximate location derived from IP (for analytics and security).
- Communications: messages sent by email, phone, text, or through our online booking platform.
2. How We Use Your Information
We use personal information to:
- Schedule, confirm, and manage wellness sessions and packages.
- Respond to inquiries and provide customer support.
- Process payments and send receipts or appointment reminders.
- Operate and improve our website, booking experience, and clinic operations.
- Comply with legal obligations and protect the safety of clients, staff, and our facility.
- Send service-related notices (appointment confirmations, policy updates). We do not sell your personal information.
3. Wellness Services & Health-Related Information
OxyHyperbaric provides general wellness and relaxation services only, not medical diagnosis or treatment. If you share health-related information for intake or safety screening, we treat it with care and limit use to operating our wellness programs safely, as described in this policy and under applicable law.
We handle personal information in accordance with applicable federal and Texas state privacy laws that apply to our wellness clinic operations in Shenandoah, Texas, including reasonable safeguards for sensitive information you provide.
4. How We Share Information
We may share information with:
- Service providers who assist us (online booking platforms, payment processors, email or SMS tools, website hosting, and IT security), only as needed to perform their services.
- Legal authorities when required by law, court order, or to protect rights, safety, and property.
- Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required by law.
We do not sell or rent personal information to third parties for their marketing purposes. We do not sell or share mobile phone numbers collected for appointment SMS with third parties for their marketing purposes.
5. SMS & Mobile Communications
If you opt in during online booking, REGENOXY LLC d/b/a OxyHyperbaric may send transactional SMS about your appointments (confirmations, reminders, reschedules, and cancellations). Opt-in details, message frequency, costs, and opt-out instructions are in Section 11 of our Terms & Conditions.
- Opt-in: Optional unchecked box on our booking page; consent is stored with your appointment.
- Message frequency: Typically 1–3 messages per appointment; frequency varies.
- Costs: Message and data rates may apply.
- Opt out: Reply STOP to any message. Reply HELP for help.
- Mobile number use: Used only for appointment-related messages; not sold or shared for third-party marketing.
6. Cookies & Online Analytics
Our website may use cookies and similar technologies to remember preferences, measure site performance, and improve user experience. You can adjust cookie settings in your browser. Some third-party tools (such as analytics or embedded maps) may collect information according to their own policies.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it where practicable.
9. Your Choices & Rights
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information we hold about you, or to opt out of certain processing. To exercise these rights, contact us using the information below. We may need to verify your identity before responding.
Texas residents may have additional rights under state privacy laws where applicable to our operations.
10. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe we have collected such information, please contact us so we can delete it.
11. Third-Party Links & Booking
Our site may link to third-party websites or booking tools (including our online scheduling partner). Those services are governed by their own privacy policies. We encourage you to review them before providing information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the latest version. Material changes may be posted on this page or communicated through reasonable means.
13. Contact Us
REGENOXY LLC d/b/a OxyHyperbaric
256 Ed English Dr Bldg 4, Ste. E
Shenandoah, TX 77384
Phone: (713) 591-3379
Email: hello@oxyhyperbaric.com
Medical Director: Dr. James Hill